Welcome to Tarunee Kendra.

These Terms & Conditions ("Terms") govern your access to and use of the Tarunee Kendra website, www.taruneekendra.com ("Website"), and your purchase of products offered through the Website.

The Website is operated by [RK Enterprises], trading under the name "Tarunee Kendra" ("Tarunee Kendra", "we", "us", or "our").

By accessing the Website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website or place an order.

1. ABOUT TARUNEE KENDRA

Tarunee Kendra is an online retail store offering curated Indian handicrafts, traditional décor, wooden products, toys, gifts and related products.

Many of our products are handcrafted or hand-finished. Accordingly, individual pieces may have minor variations in colour, texture, dimensions, finish, patterns and detailing. Such variations are a natural characteristic of handmade products and are not necessarily defects.

2. ELIGIBILITY

You must be legally capable of entering into a binding contract under applicable Indian law to place an order on the Website.

If you are purchasing products on behalf of another person or organisation, you confirm that you are authorised to do so.

3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, prices and other information displayed on the Website are accurate.

However:

a. Product colours may appear slightly different depending on your device, screen settings, lighting and photography conditions.

b. Handcrafted products may have minor differences from the photographs shown on the Website.

c. Measurements provided for handcrafted products are approximate unless specifically stated otherwise.

d. Product photographs may show decorative settings or accessories that are not included with the product. The product description shall determine what is included with your purchase.

e. Packaging, labels or minor design details may vary from the images displayed on the Website.

f. Where a product is handmade, minor imperfections, variations in paint, grain, texture, shape or finish may occur and are considered part of the character of the product.

We reserve the right to correct genuine errors or inaccuracies in product information.

4. PRODUCT AVAILABILITY

All products are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until checkout or payment.

If a product becomes unavailable after you place an order, we may contact you and offer an alternative product, a revised delivery timeline or a refund, as applicable.

If we are unable to fulfil the order, we will refund the amount paid for the unavailable product.

5. PRICES AND TAXES

All prices displayed on the Website are in Indian Rupees (INR).

Unless otherwise stated, applicable taxes, including GST where applicable, will be charged in accordance with applicable law.

Shipping or delivery charges, where applicable, will be displayed before you complete your purchase.

We reserve the right to change product prices, discounts, offers and shipping charges at any time. Changes will not affect orders that have already been accepted and confirmed, except where correction is required due to an obvious pricing or technical error.

6. PRICING OR LISTING ERRORS

We take reasonable care to ensure that prices and product information displayed on the Website are accurate.

If a product is accidentally listed at an incorrect price due to a typographical, technical, system or other error, we reserve the right to cancel the affected order.

If payment has already been made for an order cancelled due to such an error, the amount paid for the cancelled order will be refunded to the original payment method, subject to applicable payment-processing procedures.

7. PLACING AN ORDER

When you place an order on the Website, you are making an offer to purchase the selected products.

After an order is placed, you may receive an order acknowledgement by email, SMS, WhatsApp or other communication channel.

An order acknowledgement confirms that we have received your order. It does not necessarily mean that the order has been accepted.

Order acceptance occurs when we confirm that the order has been accepted for processing or dispatch.

We reserve the right to cancel an order before dispatch in circumstances including:

a. Product unavailability;

b. Incorrect product or pricing information;

c. Suspected fraudulent or unauthorised transactions;

d. Incorrect or incomplete customer information;

e. Delivery restrictions;

f. Technical or system errors;

g. Duplicate orders;

h. Any other circumstances where fulfilment is not reasonably possible.

Where an order is cancelled after payment has been received, we will process an applicable refund.

8. PAYMENT

Payments may be made using the payment methods made available on the Website.

You agree to provide accurate payment and billing information.

We do not directly store your complete debit card, credit card or banking credentials unless expressly stated otherwise. Payment transactions may be processed through third-party payment service providers and may be subject to their respective terms and policies.

An order will normally be processed after successful confirmation of payment.

If a payment is unsuccessful, reversed, declined or remains pending, we may delay processing the order until payment is successfully confirmed.

9. ORDER CANCELLATION BY CUSTOMER

You may request cancellation of an order by contacting us as soon as possible after placing the order.

Cancellation requests can be made through:

Email: taruneekendra@yahoo.com

Phone/WhatsApp: +916381073418

Once an order has been packed, dispatched or otherwise entered the fulfilment process, cancellation may no longer be possible.

If cancellation is accepted before dispatch, the eligible amount will be refunded to the original payment method.

If an order has already been dispatched, the cancellation request may be treated in accordance with our applicable return/refund policy.

10. SHIPPING AND DELIVERY

Orders are generally processed and shipped within 3–5 business days after the order is placed and payment is successfully confirmed.

The above period refers to order processing/dispatch and does not necessarily represent the final delivery time.

Actual delivery time may vary depending on:

a. Delivery location;

b. Courier availability;

c. Weather conditions;

d. Public holidays;

e. Logistics disruptions;

f. Remote-area delivery requirements;

g. Incorrect or incomplete address information;

h. Events beyond our reasonable control.

Once an order is handed over to the delivery partner, delivery is subject to the courier's operational timelines.

We will provide tracking information where tracking is available.

11. INCORRECT OR INCOMPLETE DELIVERY ADDRESS

The customer is responsible for providing a complete and accurate delivery address, including:

- Recipient name

- House/flat number

- Street/locality

- City

- State

- PIN code

- Contact number

Tarunee Kendra will not be responsible for delays, failed deliveries or additional delivery charges caused by an incorrect or incomplete address or incorrect contact information provided by the customer.

If an order is returned to us because the customer was unavailable, refused delivery, provided an incorrect address or failed to respond to delivery attempts, additional shipping charges may apply for re-dispatch, where permitted.

12. DELIVERY DELAYS

We make reasonable efforts to ensure timely delivery but do not guarantee a specific delivery date unless expressly stated.

If delivery is delayed due to circumstances outside our reasonable control, we will not be responsible for indirect or consequential losses arising solely from such delay.

Nothing in these Terms limits any consumer rights available under applicable law.

13. DELIVERY OF DAMAGED PRODUCTS

We take reasonable care in packaging products for shipment.

If a product arrives visibly damaged, the customer should:

a. Take photographs of the outer package before opening it, where possible;

b. Take photographs/videos showing the packaging and the damaged product;

c. Keep the original packaging;

d. Contact us as soon as reasonably possible after delivery.

Damage claims may require photographs, videos, packaging details, order information and other reasonable evidence to enable us to investigate the matter.

Where the damage is established as a transit or fulfilment issue and the claim is eligible under our policy, we may provide an appropriate remedy such as replacement, refund or another mutually agreed solution, subject to product availability and applicable law.

14. WRONG OR MISSING PRODUCT

If you receive a product different from the product ordered, or an item is missing from your order, please contact us as soon as reasonably possible.

Please provide:

- Order number

- Photographs of the received product

- Photographs of the shipping package and label

- Details of the issue

After verification, we may arrange replacement, collection, refund or another appropriate remedy, as applicable.

15. DEFECTIVE PRODUCTS

If a product has a manufacturing or material defect that existed at the time of delivery, please contact us with photographs/videos and details of the issue.

We will review the claim and determine the appropriate remedy in accordance with the applicable product policy and law.

Normal characteristics of handmade products, including minor variations in colour, texture, shape, paint and finish, are not automatically considered defects.

16. RETURNS AND REFUNDS

Our return and refund process is intended to address eligible cases such as:

a. Wrong product delivered;

b. Product received damaged in transit;

c. Missing product;

d. Product with a verified manufacturing defect;

e. Other cases specifically approved by Tarunee Kendra or required under applicable law.

For return requests, the product may be required to be unused, undamaged and returned with its original packaging, tags and accessories, where applicable.

Eligibility for a return may depend on the nature of the product and the reason for the return.

Certain products may not be eligible for return because of their nature, hygiene considerations, customised nature, made-to-order status or other legitimate reasons, where permitted by applicable law.

Nothing in this section is intended to restrict any mandatory consumer rights available under applicable law.

17. CHANGE OF MIND / CUSTOMER PREFERENCE RETURNS

Unless expressly stated otherwise for a particular product or promotion, we are not required to accept returns solely because a customer has changed their mind, selected the wrong product, selected the wrong size/dimensions, or no longer wants the product, except where such return is required by applicable law or expressly offered by Tarunee Kendra.

Where we voluntarily offer such returns, the applicable return conditions, shipping charges and refund terms will be displayed or communicated to the customer.

18. NON-RETURNABLE OR SPECIAL-CASE PRODUCTS

Products that are customised, personalised, made-to-order, specially prepared, or otherwise identified as non-returnable may not be eligible for return or exchange except where the product is defective, damaged, incorrect, or where applicable law provides otherwise.

Where a product has special return conditions, those conditions will be communicated on the relevant product page or during the order process.

19. REFUNDS

Where a refund is approved, the refund will generally be processed to the original payment method used for the transaction, unless otherwise permitted or required by applicable law.

The time taken for the refunded amount to appear in the customer's account may depend on the payment gateway, bank or financial institution.

We will initiate eligible refunds within a reasonable period after approval and completion of the required verification process.

20. EXCHANGE OR REPLACEMENT

Where an exchange or replacement is approved, it will be subject to product availability.

If the same product is unavailable, we may offer:

a. A replacement with an equivalent product, subject to customer agreement;

b. Store credit, where agreed and legally permissible; or

c. A refund, as applicable.

21. RETURN SHIPPING

Where a return is approved because we supplied an incorrect, damaged or verified defective product, Tarunee Kendra will determine the appropriate return-shipping arrangement.

Where a customer-requested return is voluntarily permitted for reasons other than an error or defect attributable to Tarunee Kendra, the applicable return shipping costs may be borne by the customer, subject to the return policy communicated for that product.

22. FAILED DELIVERY / RETURN TO ORIGIN

If a shipment is returned to Tarunee Kendra because of an incorrect address, recipient unavailability, repeated failed delivery attempts, refusal to accept delivery or other circumstances attributable to the customer, we may contact the customer regarding re-dispatch.

Additional delivery charges may apply for re-dispatch where permitted.

If the customer does not respond within a reasonable period, we may process the order in accordance with applicable law and our refund policy.

23. CASH ON DELIVERY

If Cash on Delivery ("COD") is offered for an order, additional terms or limits may apply.

We may restrict COD availability based on delivery location, order value, product type, previous delivery history, courier restrictions or other operational considerations.

COD orders may be subject to additional verification.

24. PROMOTIONS, DISCOUNTS AND COUPONS

Promotional offers, coupon codes and discounts may be subject to specific conditions.

Unless otherwise stated:

a. Offers cannot be exchanged for cash;

b. Offers cannot be transferred;

c. Only one promotional code may be used per order where the system permits;

d. Promotional offers cannot be combined unless expressly stated;

e. Offers may have minimum order values, product restrictions or validity periods;

f. Offers may be withdrawn or modified after their stated validity period.

If an order is partially or fully cancelled or refunded, the promotional benefit may be recalculated in accordance with the applicable offer terms.

25. KENDRA REWARDS

Tarunee Kendra may offer a loyalty programme called "Kendra Rewards".

Unless otherwise stated:

- Customers earn 5 Kendra Points for every ₹100 spent.

- A minimum balance of 200 Kendra Points is required for redemption.

- Points are subject to the terms displayed on the Website at the time of earning or redemption.

- Points have no cash value and cannot be transferred, sold or exchanged for cash.

- Points may be adjusted or cancelled where an order is cancelled, returned or refunded.

- Tarunee Kendra reserves the right to modify or discontinue the rewards programme, subject to applicable law and reasonable notice where required.

Any additional Kendra Rewards terms displayed on the Website will form part of these Terms.

26. GIFTING AND BULK ORDERS

For bulk, corporate, wedding, return-gift or customised orders, additional pricing, production, payment, delivery and cancellation terms may apply.

Such terms will be communicated separately before confirmation of the bulk order.

Customised or made-to-order products may have different cancellation and return conditions.

27. GIFT PACKAGING

Where gift packaging is offered, availability, pricing and applicable conditions will be displayed at the time of purchase.

Gift packaging does not necessarily include personalised messages, greeting cards or other accessories unless specifically mentioned.

28. USER ACCOUNTS

If you create an account on the Website, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account.

You agree to provide accurate and current information.

We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, unlawful or unauthorised activity, subject to applicable law.

29. PROHIBITED USE

You agree not to:

a. Use the Website for any unlawful purpose;

b. Attempt to gain unauthorised access to the Website or its systems;

c. Interfere with the Website's operation or security;

d. Use automated systems to scrape, copy or extract Website content without permission;

e. Submit false, fraudulent or misleading information;

f. Use another person's payment method or account without authorisation;

g. Attempt fraudulent transactions or chargebacks;

h. Upload or transmit malicious software;

i. Misuse promotional codes, loyalty points or other benefits;

j. Use Website content for commercial purposes without written permission.

30. FRAUDULENT TRANSACTIONS

We reserve the right to verify orders and transactions where fraud, unauthorised use, abuse or suspicious activity is reasonably suspected.

We may cancel or hold an order pending verification where permitted by law.

Where an order is cancelled due to suspected fraud or unauthorised activity, any refund will be processed in accordance with applicable law and payment-processing procedures.

31. CHARGEBACKS AND PAYMENT DISPUTES

If you believe there is an error in a payment or order, please contact us first so that we can investigate and resolve the issue.

Nothing in this clause prevents a customer from exercising any statutory rights available under applicable law.

32. REVIEWS AND USER CONTENT

Customers may be permitted to submit reviews, photographs, ratings or other content.

By submitting content, you confirm that:

a. The content is truthful to the best of your knowledge;

b. You have the necessary rights to submit the content;

c. The content does not infringe another person's rights;

d. The content does not contain unlawful, defamatory, abusive, obscene or misleading material.

You grant Tarunee Kendra a non-exclusive, royalty-free licence to use submitted reviews, photographs and other content for legitimate business, marketing and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

We do not guarantee that every review submitted will be published.

33. INTELLECTUAL PROPERTY

All content on the Website, including but not limited to:

- Brand names

- Logos

- Product photographs

- Graphics

- Illustrations

- Text

- Product descriptions

- Website design

- Layout

- Videos

- Original artwork

- Other materials

is owned by or licensed to Tarunee Kendra unless otherwise stated.

You may view and use the Website for personal, non-commercial purposes.

You may not copy, reproduce, modify, distribute, publish, sell, licence or commercially exploit Website content without prior written permission.

34. THIRD-PARTY LINKS AND SERVICES

The Website may contain links to third-party websites, payment providers, delivery partners, social media platforms, analytics services or other services.

Tarunee Kendra does not control third-party websites or services and is not responsible for their content, availability, policies or practices.

Your use of third-party services may be subject to the third party's own terms and privacy policies.

35. PRIVACY AND PERSONAL DATA

Your use of the Website may involve the collection and processing of personal information such as your name, address, phone number, email address and transaction information.

Our collection and processing of personal data is governed by our Privacy Policy and applicable Indian data-protection laws.

For more information, please refer to our Privacy Policy.

36. COOKIES AND ANALYTICS

The Website may use cookies, analytics technologies and similar tools to improve functionality, understand Website usage, measure performance and support marketing activities.

Additional information regarding these technologies may be provided in our Privacy Policy or cookie-related notices.

37. ELECTRONIC COMMUNICATIONS

By using the Website or placing an order, you agree that Tarunee Kendra may communicate with you electronically through email, SMS, WhatsApp, telephone or other communication methods for purposes including:

- Order confirmation

- Payment confirmation

- Shipping updates

- Delivery updates

- Customer support

- Return/refund communication

- Account-related communication

- Service-related notices

Marketing communications will be handled in accordance with applicable law and available consent/opt-out mechanisms.

38. WEBSITE AVAILABILITY

We aim to keep the Website available and functioning properly, but we do not guarantee uninterrupted, error-free or continuously available access.

The Website may occasionally be unavailable due to maintenance, updates, technical issues, hosting problems, security incidents or circumstances beyond our reasonable control.

39. FORCE MAJEURE

Tarunee Kendra will not be responsible for failure or delay in performing an obligation where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

- Natural disasters

- Floods

- Fire

- Earthquakes

- Epidemics or pandemics

- War

- Terrorism

- Civil unrest

- Government restrictions

- Strikes

- Transportation disruptions

- Courier or logistics disruptions

- Internet or telecommunications failures

- Power failures

- Cybersecurity incidents

- Supplier disruptions

- Shortages of materials

- Other events beyond our reasonable control.

We will make reasonable efforts to resume affected services or fulfil orders when circumstances permit.

40. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Tarunee Kendra will not be liable for indirect, incidental, special or consequential losses arising from the use of the Website or purchase of products.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law, including applicable consumer protection rights.

41. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Tarunee Kendra, its owners, employees, contractors and service providers from claims, losses, liabilities or expenses arising from:

a. Your violation of these Terms;

b. Your unlawful use of the Website;

c. Fraudulent or unauthorised activity associated with your account;

d. Your infringement of another person's rights; or

e. Your misuse of Website content.

This clause does not limit any rights available to consumers under applicable law.

42. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our business, Website, products, services, legal requirements or operational practices.

The updated Terms will be published on this page with a revised "Last Updated" date.

Your continued use of the Website after the updated Terms are published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

43. GOVERNING LAW

These Terms shall be governed by the laws of India.

Subject to applicable consumer protection laws and jurisdictional requirements, disputes arising from these Terms or your use of the Website shall be subject to the jurisdiction of the courts at Chennai,Tamil Nadu.

Nothing in these Terms prevents a consumer from exercising any statutory right or remedy available under applicable law.

44. CONSUMER RIGHTS

Nothing in these Terms is intended to exclude, restrict or waive any mandatory rights or remedies available to consumers under applicable Indian law.

Where a provision of these Terms conflicts with a mandatory requirement of applicable law, the mandatory legal requirement shall prevail.

45. GRIEVANCE REDRESSAL

We are committed to addressing customer complaints and concerns in a timely manner.

For any complaint relating to an order, product, payment, delivery, return, refund or Website experience, please contact the registered support email or whatsapp us.

Please include your order number and relevant details when contacting us so that we can investigate your complaint efficiently.

We will acknowledge and address grievances in accordance with applicable law.

46. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable, where permitted by law.

The remaining provisions will continue to remain in effect.

47. WAIVER

Failure by Tarunee Kendra to enforce any provision of these Terms at any particular time does not constitute a waiver of our right to enforce that provision in the future.

48. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, Shipping Policy, Return/Refund Policy and any specific terms displayed on individual product pages or promotional offers, constitute the terms governing your use of the Website and purchase of products from Tarunee Kendra, subject to applicable law.

49. CONTACT US

For general enquiries, orders, returns, refunds or other assistance:

Tarunee Kendra

Operated by: RK Enterprises

Email: taruneekendra@yahoo.com

Phone/WhatsApp: +916381073418

Website: www.taruneekendra.com

Thank you for shopping with Tarunee Kendra and supporting Indian craftsmanship.