Refund&Cancellation
Refund, Return & Cancellation Policy
At Tarunee Kendra, we take pride in offering handcrafted Indian products that celebrate traditional artistry and craftsmanship. We carefully inspect and pack every order to ensure that your purchases reach you in good condition.
Please read our Refund, Return & Cancellation Policy before placing an order.
1. Order Cancellation
Customers may request cancellation before their order has been dispatched.
Cancellation requests must be submitted as soon as possible after placing an order.
Orders that have already been dispatched cannot be cancelled.
If an eligible prepaid order is cancelled before dispatch, a refund will be initiated to the original payment method.
Refunds will generally reflect within 5–10 business days after initiation, depending on the payment provider or issuing bank.
Customised or personalised orders may not be eligible for cancellation once production has commenced.
To request cancellation, please contact our customer support team with your order number.
2. Returns and Replacements
Due to the handcrafted nature of our products, we generally do not accept returns or exchanges for change of mind, personal preferences or minor variations in colour, texture or finishing.
However, customers may request assistance if:
The product arrives damaged or broken.
An incorrect product has been delivered.
An item is missing from the order.
The product has a significant defect or materially differs from its description.
Customers should contact us within 48 hours of delivery with their order number, photographs of the product and its packaging, and a brief description of the issue.
Where necessary, we may request an unboxing video or additional photographs to help assess the claim. The absence of an unboxing video will not automatically invalidate an otherwise legitimate claim.
Once verified, we may arrange a replacement, refund or another appropriate resolution, subject to product availability and applicable consumer protection laws.
3. Handcrafted Product Variations
Our products are made using traditional techniques, and many are individually handcrafted by artisans.
Minor differences in colour, patterns, dimensions, texture and finishing are natural characteristics of handmade products and do not necessarily constitute defects.
We make every effort to display accurate product photographs and descriptions. Actual colours may vary slightly due to lighting and screen settings.
4. Refund Processing
Approved refunds will generally be processed through the original payment method.
Refunds are typically initiated within 5–7 business days after approval.
Banks and payment providers may require additional time to credit the amount.
For eligible cancellations before dispatch, the applicable product payment will be refunded.
For verified damaged, defective or incorrect products, an appropriate refund or replacement will be provided in accordance with applicable law.
Customers will be notified once their refund has been initiated.
5. Domestic Shipping
Orders shipped within India are subject to the shipping charges and delivery estimates displayed during checkout.
Delivery timelines are estimates and may vary depending on the destination, courier availability, weather conditions and other circumstances beyond our reasonable control.
If a shipment is lost or arrives damaged, please contact our support team so that we can investigate and arrange an appropriate resolution.
6. International Orders – Shipping Charges and Payment
Tarunee Kendra accepts international orders, subject to product eligibility, shipping availability and applicable import/export regulations.
International shipping charges are calculated separately after the products have been packed.
The following process applies:
Customers place their orders and complete payment for the products through our website.
Once the order is prepared and packed, we determine the final package dimensions, actual weight and volumetric weight.
International shipping charges are calculated based on the packed shipment's dimensions, weight, destination and applicable courier rates.
A separate, secure payment link will be generated and shared with the customer for the applicable packing and international shipping charges.
The international order will be dispatched only after the additional packing and shipping payment has been successfully received and cleared.
The international shipping amount is not included in the initial product payment unless explicitly stated otherwise at checkout.
If the International Shipping Payment Is Not Completed
If the customer does not wish to proceed after receiving the final packing and shipping quotation, they may request cancellation before dispatch.
For standard, non-customised products, the product payment will be refunded to the original payment method. Any non-recoverable customisation charges, where applicable, will be disclosed before the order is confirmed.
Orders will remain on hold until the shipping payment is completed or the order is cancelled.
Customs Duties and Import Taxes
International customers are responsible for any customs duties, import taxes, clearance fees or other destination-country charges unless explicitly stated otherwise.
These charges are not included in our product prices or international shipping quotations.
Customs inspections and clearance procedures may affect delivery timelines.
7. International Returns and Refunds
International return requests will be reviewed individually.
If an international order arrives damaged, defective or incorrect, customers should contact us within 48 hours of delivery with photographs and relevant order details.
Where a claim is verified, we will provide an appropriate resolution, which may include a refund, replacement or return arrangement, in accordance with applicable law.
Returns for change of mind are generally not accepted for international orders.
Customers should not return products without receiving return instructions from our support team.
8. Non-Returnable Products
Subject to applicable consumer protection laws, the following products are generally not eligible for returns based solely on customer preference:
Customised or personalised products.
Products damaged through misuse or improper handling after delivery.
Products returned without their original components or accessories, where this prevents verification.
Products showing only minor variations inherent to handcrafted workmanship.
This section does not restrict customers' rights concerning defective, damaged, incorrect or misdescribed products.
9. Contact Us
For cancellations, returns, refunds or shipping-related assistance, please contact Tarunee Kendra through the contact information provided on our website.
Please include your order number and a description of your concern so we can assist you efficiently.
Tarunee Kendra reserves the right to update this policy from time to time. Changes will be published on this page and will apply prospectively, without affecting existing orders or statutory consumer rights.
